Linguist in Conversational AI | Language Data Analyst | Conversation Designer
I’m a designer with a background in linguistics, currently working as a Conversational AI Designer at Replicant. I specialize in creating intuitive, user-centered digital experiences—whether through voice, chat, or content-driven interfaces.
I started out in academia, where I explored the psycholinguistic dynamics that shape human conversation. This foundation deeply informs my current work: translating complex language patterns into practical, human-centered design solutions.
Over the years, I’ve designed digital experiences for sectors like finance, healthcare, retail, and hospitality, and I’ve worked across a range of environments, from early-stage startups to large tech companies. My experience spans conversation design, content design, and product thinking, always with an eye on usability, clarity, and user needs.
As a Spanish–English bilingual and certified translator, I’ve also led multilingual design efforts, especially for the US and LATAM markets, making sure the user experience feels seamless no matter the language.
Outside of work, I enjoy writing blog posts that explore the intersection of language, tech, and design. When I’m not designing or writing, you’ll probably find me cooking, working out, or off exploring a new part of the world.
I’m always happy to connect with other folks in design and tech. Feel free to reach out!
Content Design
Content design for a feedback survey
This is a project I did for the European Union Center at Illinois and which consisted of designing a feedback survey that balanced user experience with data collection needs. I applied UX writing principles to increase engagement and generate actionable insights from participants.
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Bilingual content design for a voice AI agent
I worked on a bilingual voice AI agent for Fanatics e-commerce division. My role was to design conversational scripts ensuring natural, culturally appropriate interactions in both English and Spanish. I was also in charge of selecting synthetic voices for the AI agent.
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Conversation Design
Open D Express
Open D Express is a web-based chatbot that I developed for OpenDialog. Open D Express offers delivery services (e.g., scheduling the delivery of an online order). The chatbot was developed as a demo to showcase OpenDialog's software capabilities, and it is now part of OpenDialog Academy and OpenDialog's documentation.
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Asa voice assistant
Asa is a voice assistant that helps patients schedule medical appointments via phone. This is a project I developed after taking the courses Conversation Design and Designing Conversations with Voiceflow and CDI, both by the Conversation Design Institute.
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Prompt engineering for conversation design
This is a project I developed for a company that offers vehicle replacement services for insurers, brokers, and fleet providers. I used ChatGPT to create a testing dataset containing sample user utterances to evaluate the efficacy of an ML model that would classify users' intents into different categories.
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Language Data & Analytics
Meta AI
I worked on Meta AI by labeling and evaluating the AI model that powers the virtual assistant, and by comparing its performance to the performance of similar models developed by other tech companies. I also helped with Meta's internationalization efforts in order to launch a Spanish version of the product in various countries in Latin America as well as in the United States.
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The BILinMID Corpus
The Bilinguals in the Midwest (BILinMID) Corpus documents the Spanish and English spoken in the Midwest of the United States by different types of bilinguals. Many of these speakers are heritage speakers, making this one of the few available heritage language corpora. The corpus is open-access and has an user interface to allow users to explore the corpus.
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