Conversation Design

Avant voice AI agent

This is a voice AI agent I designed for the US-based fintech company Avant. It is a customer service solution built with a hybrid approach that combines structured flows and generative AI. The AI agent was created to handle common customer requests while maintaining an intuitive and respectful user experience.

Open D Express

Open D Express is a web-based chatbot that I developed for OpenDialog. Open D Express offers delivery services (e.g., scheduling the delivery of an online order). The chatbot was developed as a demo to showcase OpenDialog's software capabilities, and it is now part of OpenDialog Academy and OpenDialog's documentation.

Asa voice assistant

Asa is a voice assistant that helps patients schedule medical appointments via phone. This is a project I developed after taking the courses Conversation Design and Designing Conversations with Voiceflow and CDI, both by the Conversation Design Institute.

Prompt engineering for conversation design

This is a project I developed for a company that offers vehicle replacement services for insurers, brokers, and fleet providers. I used ChatGPT to create a testing dataset containing sample user utterances to evaluate the efficacy of an ML model that would classify users' intents into different categories.