Conversation design

Open D Express

Open D Express is a web-based chatbot that I developed for OpenDialog. Open D Express offers delivery services (e.g., scheduling the delivery of an online order). The chatbot was developed as a demo to showcase OpenDialog's software capabilities, and it is now part of OpenDialog Academy and OpenDialog's documentation.

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Prompt engineering for conversation design

This is a project I developed for a company that offers vehicle replacement services for insurers, brokers, and fleet providers. I used ChatGPT to create a testing dataset containing sample user utterances to evaluate the efficacy of an ML model that would classify users' intents into different categories.

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Asa voice assistant

Asa is a voice assistant that helps patients schedule medical appointments via phone. This is a project I developed after taking the courses Conversation Design and Designing Conversations with Voiceflow and CDI, both by the Conversation Design Institute.